Functional Support AnalystRemote
As a Functional Support Analyst you will be responsible for supporting and helping existing and potential Software as a Service (SaaS) clients. The goal of the position is to make our clients happy by solving their software related issues and providing them with good quality service.
The role requires you to help software users by investigating and finding the answer to their questions. You will interact with English or Spanish speaking customers via a helpdesk system, live chat, email or by phone. Once you receive the request, you will be expected to understand the functional issue and investigate to provide them with the best answer. In some cases, you'll need to escalate the issue by redirecting the customer to the development team or other members of our company.
You will also collaborate in the creation and maintenance of the Knowledge Base and other informational and training resources aiming to enhance the users experience during pre-sales, onboarding, post-sales and other stages of the customers journey
At least 2 years of proven experience as a Functional Support Analyst, Customer Service or similar positions.
Speak, read and write in fluent English.
Excellent communication skills.
Willing to self learn and investigate.
Passionate problem solver.
Comfortable using office & productivity software such as G Suite, MS Office, among others.
IT & Business affinity.
Availability to work on weekends.
Good empathy and tolerance skills.
Knowledge about the tourism industry and/or food delivery.
We love sharing knowledge and experience to grow together
Professional and Personal Growth
The tribe keeps learning in personal and professional areas
Day off in Your Birthday Month
It's A day to celebrate so you choose which day you want to do it!
Working From Home
We like comfort and we have a work-from-home culture.
We are a flexible tribe with our work hours and permissions
Coding Detox Day
Once a year we do a wild activity to get out of our area and enjoy.
Wildly challenging projects
With our projects you will increase your knowledge and skills in a wild way
Belonging to the Tribe
We maintain a good work environment, we usually say that we are a family